Terms and conditions
Welcome to MVP Solution LLC. By using our services, you agree to the following terms and conditions, which form a legally binding contract between you and MVP Solution LLC. We encourage you to review these terms carefully to ensure your understanding and compliance.
MVP Solution LLC reserves the right to amend these Terms and Conditions at any time. Should any changes occur, we will notify you immediately. Your continued use of our services after such notification signifies your acceptance of the revised terms.
Frequently asked questions
Find answers to our most common questions regarding payments, cancellations, and customer support for our services in Washington DC, Maryland and Northern Virginia. Rates are subject to change during special events and do not include tolls or optional fees.
How do I pay for my ride and what is your cancellation policy?
We accept Zelle, Visa, Mastercard, American Express, and Discover credit cards. The total will be charged to client’s credit card 24 hours before the beginning of ride. Zelle payments are due before the ride is executed. By reserving our services, you agree to pay the specified price for the described services. Our cancellation policy is as follows:
More than 24 hours before scheduled pickup:
A full refund will be issued to your original payment method.
Cancellations within 4 hours of pickup time or no-shows:
No refund will be issued.
Point to Point Transfer Service
Time is calculated from the time the vehicle schedule at the pickup location until the time it returns, and there is a two (2) hour minimum and one (1) hour travel time charge for the vehicle. Note: There will be no charge for waiting time if you are in the vehicle within the first 15 minutes of the scheduled pick-up time. Once the grace period has past, waiting time Is charged in thirty (30) minute increments, and fractions are rounded to the next thirty (30) minutes – i.e., 5 minutes equals 30 minutes; 35 minutes equals 60 minutes, etc..
What should I do if I have a problem or complaint about my ride?
Should you need to request a refund or inquire about your ride experience, please contact our dedicated team with your booking details.
email: mvp1.solution@gmail.com
phone: (301) 357-4512.
Approved refunds will be processed within 5–10 business days.
Unleach your inner MVP
Your reliable travel partner
At MVP Solution LLC, based in Maryland, we are committed to providing you with quality, reliable transportation service. We're here to ensure your journey is comfortable and hassle-free. Join us and experience the difference.
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